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I have learned from customer stories that today's repair service’s mainly use an impersonal 3 step method.

 

1. Diagnose / Evaluate
2. Wipe all data / Reinstall Windows
3. Move to next customer

 

This leads to customers becoming upset and/or confused .

 

I want to keep my customers informed of what I see as I work, leading to a happier outlook even if I have bad news.

 

Sometimes repairs could cost more than a new machine. It is my approach of finding and informing them of what their options are that adds to a better outcome even if it is bad news.

 

Often data can be recovered enough to save photos or tax files